IVR is the acronym of Interactive Voice Response – a tool which has proved exceptionally advantageous to firms around the 21st century and whose purpose is primarily worthwhile to improve levels of great customer care. The term is certainly fairly generic and is utilized to name any kind of digital, automatic voice technique. IVR is by no means a fresh new technique on the market – yet somehow one which is fresh and continually improves to exceed the preferences most typically associated with our fast-paced area. A fantastic exemplar associated with how this particular solution has become much better through the years is the development from a touch tone only console to consoles that are fitted with the ability of discerning speech. It is this second function, speech IVR, that I would like to explain in a little more detail.... Read more
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