We’ve all encountered it before, that annoying and precious time-consuming telephone call to a company where we are left fighting a complicated tree of key pad selections to choose the exact one we would like. Even worse, hitting keys responding to pre-recorded messages is a highly cold procedure. However, at any time you operate an organization or business which creates any volume of serious telephone activity, you’re no doubt familiar with the problems encountered simply by letting callers to encounter boring ads while on hold instead of simply speaking with a real-life employee. Luckily, there is a compromise between difficult to grasp, stark telephone trees and instantaneous access to living staff. An Interactive Voice Response, or IVR system could possibly be the answer you’re looking for.... Read more